Welcome to the Pyramids Health Services website (“Site”). By accessing or using this Site, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the Site immediately.
- Acceptance of Terms
By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. Pyramids Health Services may update or modify these Terms at any time without prior notice. Continued use of the Site means you accept any changes that occur. Any updates will be effective upon publication on the Site and will apply to future use of the Site
- Use of the Site
- The information provided on this Site is for general informational purposes only and should not be considered medical advice.
• You agree to use the Site only for lawful purposes and without infringing on the rights of others or limiting their use of the Site.
• You must not introduce viruses, harmful code, or any malicious content to the Site.
• Misuse or unauthorized access of the Site is strictly prohibited.
- Medical Disclaimer
- Content on this Site is not a substitute for professional medical advice, diagnosis, or treatment.
• Always seek the guidance of qualified healthcare professionals for any medical concerns.
The provision of healthcare services, appointments, or treatments is subject to separate terms, policies, and applicable healthcare regulations
- Intellectual Property Rights
- All content on this Site including text, graphics, images, design, and software is owned by Pyramids Health Services or its licensors and is protected by UAE and international copyright laws. This includes all trademarks, logos, and brand elements displayed on the Site
• Reproduction or distribution of any content from this Site in any form is not allowed without prior written permission from Pyramids Health.
• Any unauthorised use of the Site’s content may result in legal action.
For permissions, contact:
Email: info@phs.ae
- Accuracy of Information
- Pyramids Health Services uses reasonable efforts to provide up-to-date and accurate information but makes no guarantees regarding accuracy, completeness, or currency.
• We do not warrant that the Site will always be error free or uninterrupted.
• Pyramids Health is not liable for damages resulting from the use of, or inability to use, the Site or reliance on any information within it.
Information on the Site may be updated from time to time and should not be relied upon as a basis for medical decision-making
- Limitation of Liability
- To the maximum extent permitted by applicable law, Pyramids Health Services and its associated entities are not liable for any direct or indirect damages arising from your use of this Site.
• This includes damages resulting from inaccurate information, technical issues, service interruptions, or reliance on Site content.
- Third Party Links
- The Site may include links to external websites. These links are provided for convenience only.
• Pyramids Health makes no representations about the content, accuracy, or security of external sites and is not responsible for any damages resulting from their use.
• Accessing third party sites is entirely at your own risk.
- Communications and Submitted Information
- Any general communications sent through the Site (excluding medical or patient information submitted through official service channels) are not considered confidential
• Pyramids Health may use such communications for operational or service improvement purposes.
• Do not send sensitive personal or medical information through unsecured electronic channels.
- Privacy
- Your use of this Site is also governed by our Privacy Policy which outlines how personal data is collected, used, and protected.
• By using the Site, you agree to the terms of the Privacy Policy.
In the event of any inconsistency, the Privacy Policy shall prevail with respect to personal data matters
- Site Availability and Modifications
- Pyramids Health may modify, update, suspend, or discontinue the Site or any part of it at any time without prior notice.
• We reserve the right to restrict or block access to the Site for any reason including misuse, security risks, or breach of these Terms.
- Prohibited Activities
- Attempting to bypass security features including scraping or extracting health-related content or patient-related information.
• Copying, scraping, or harvesting data from the Site.
• Using automated tools to access or interact with the Site.
• Posting or transmitting harmful, illegal, or inappropriate content.
Violation of these terms may result in legal action or access restrictions.
- Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any dispute arising from the use of this Site shall fall under the exclusive jurisdiction of UAE courts.
The Site is intended for use by individuals aged 18 or older. Minors should not use the Site without parental or legal guardian involvement
Bookings, payments, cancellations, and refunds are governed by the applicable Refund & Cancellation Policy published on the Site.
- Data Protection and Applicable Law
Pyramids Health Services processes personal data in accordance with applicable data protection laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and related regulations.
- Sensitive Health and Medical Data
Certain information collected or processed in connection with the services offered by Pyramids Health Services may constitute sensitive personal data, including health, medical, diagnostic, treatment, and clinical information. Such data is handled with enhanced safeguards, confidentiality controls, and restricted access in accordance with applicable healthcare and UAE data protection laws.
- Third Party Service Providers and Data Processing
Pyramids Health Services may engage third party service providers to support the operation of the Site and delivery of services, including but not limited to payment processing, IT infrastructure, website hosting, analytics, and customer support. These third parties process data only on documented instructions from Pyramids Health Services and are subject to contractual confidentiality and data protection obligations.
- Data Retention and Deletion
Personal, medical, and billing information is retained only for as long as necessary to fulfil operational, clinical, legal, regulatory, and compliance obligations under applicable laws in the United Arab Emirates. Certain categories of data, including medical or billing records, may be retained beyond service completion where required by healthcare regulations, insurance requirements, audits, or legal obligations. Secure procedures are in place for data deletion, anonymisation, or disposal when retention is no longer required.
- Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Pyramids Health Services
+971 2 634 6431
info@phs.ae
Office 1103, Al Falah Tower, Al Falah Street, P.O Box 128217, Abu Dhabi, United Arab Emirates
