Pyramids Health Services LLC

Pyramids Health Services LLC (“Pyramids Health”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of users (“User”, “you”, or “your”) who access or use our website at www.pyramidshealthservices.com (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and protect information collected through the Website. It applies only to information collected through the Website and does not apply to information collected through offline channels or other sources, unless stated otherwise.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We may collect the following categories of information:

1. Personal Information
   Information that may identify you directly, such as:

• Name
• Email address
• Phone number
• Address
• Any information you submit through contact forms, enquiries, registrations, or service requests

1. Health and Medical Information
   Where applicable, and only through designated service channels, we may collect health or medical-related information necessary to provide healthcare services. Such information is treated as sensitive personal data and handled with enhanced confidentiality and security measures.
2. Automatically Collected Information
   When you visit the Website, we may collect limited non-identifiable information such as:

• Browser type and device information
• Pages visited and time spent on the Website
• IP address (where required for security and analytics)

This information is used to improve Website performance and user experience.

2. Use of Information

We use collected information for the following purposes:

• To respond to enquiries and service requests
• To provide and manage healthcare services
• To process appointments, payments, or transactions
• To communicate important service-related updates
• To improve Website functionality and performance
• To comply with legal, regulatory, and healthcare obligations

We do not use personal data for purposes that are incompatible with those outlined above.

3. Disclosure of Information

We do not sell, rent, or trade personal information to third parties.

Information may be disclosed only in the following circumstances:

• To authorized service providers (such as payment processors, IT service providers, hosting partners, and analytics providers) strictly for operational purposes
• To healthcare professionals or entities involved in the provision of services
• To comply with legal obligations, court orders, or regulatory requirements
• To protect the rights, safety, or security of Pyramids Health, its users, or others
• In connection with a business restructuring, merger, or transfer of assets, subject to confidentiality obligations

All third parties are required to process data securely and in accordance with applicable laws.

4. Payment Information

All payment transactions are processed through secure third-party payment gateways.
Credit or debit card details are not stored, shared, rented, or sold by Pyramids Health Services LLC.

5. Cookies and Analytics

The Website may use cookies and similar technologies to enhance user experience and analyze Website usage. Cookies help us understand whether users have visited the Website before and how the Website is used.

You may choose to disable cookies through your browser settings, though this may affect Website functionality.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal and medical information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

Personal, medical, and billing information is retained only for as long as necessary to fulfill operational, clinical, legal, and regulatory requirements under applicable UAE laws. Certain records may be retained longer where required for healthcare, insurance, audit, or legal purposes. Secure procedures are followed for data deletion or disposal when retention is no longer required.

8. Third-Party Websites

The Website may contain links to third-party websites. Pyramids Health is not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of any external sites before providing personal information.

9. Minors

The Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is inadvertently collected, it will be handled in accordance with applicable laws.

10. Legal Compliance

Pyramids Health Services LLC processes personal data in accordance with the laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable healthcare regulations.

11. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on this page, and continued use of the Website constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us:

Pyramids Health Services LLC
Email: admin@phs.ae
Phone: +971 2 634 6431